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The banking
community has historically been a paper-intensive environment. As
such, filing and retrieval of critical documents has become part and parcel
of what it means to operate a bank. With
such processes come compromises in service quality, productivity, and
customer satisfaction. Not anymore.
Problem
Vignette #1: Taming the Slew of Statements
A metropolitan bank mailed more than 50,000 pages of statements monthly
and kept only one copy to keep storage costs down. If a duplicate was
ever needed, a lengthy request process with IT was initiated. Turnaround
times were unacceptably slow and the bank began a search for a more efficient
method to provide copies of statements on demand.
Now, statements are easily available via CD's and the bank's intranet
to all its branches in seconds. The advantages are clear:
- More
efficient method for reproducing customer statements.
- Faster
customer response through faster turnaround of statement reprints.
- Replacement
of expensive paper warehouse storage with inexpensive CDs.
- Internet
access to statements for customer service representatives at branches.
Problem
Vignette #2: Lending a Hand to Loan Processing
Loan applications are a common task. During the lifetime of each application,
one bank found it typically had to organize, track and combine up to 250
pages of loan documents per account. They knew that managing this paper-intensive
environment is a mission-critical activity. With Image Data, they sought
to streamline related business processes to increase productivity, accelerate
loan processing and enhance customer satisfaction.
Customer
Benefits
- Improved
quality of business processes and information handling for all customers.
- Reduced
operating expenses by decreasing physical storage space and record management
headcount.
- Decreased
maintenance costs and data entry; simplifies user searches.
- Enhanced
access to accurate data, improving customer service.
- Convenient
remote management of systems.
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Do you have questions? Want to find out what your options are? Submit
our simple, no-obligation Call Me Now form for more information:
Click here.
See
also Data Imaging Solutions and Document
Imaging Solutions
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