Image Data Collections solutions
increase service delivery quality, increase productivity, and drive down costs.

Empower your Collections Team to focus on the customer.

Often, the primary business problem in a typical A/R department is the amount of clerical staff time that must be devoted to collections. This time includes gathering and printing invoices, delivery receipts, and statements, handling customer service calls from customers, and doing the collections themselves. This time costs the company money.

Improving the Internal Workflow Through Imaging Services
It's estimated that every time the telephone rings in the customer service department of collections, 12 to 15 minutes of staff time were consumed. This included the time to listen to the customer, to take notes about the billing issue, to then hang up the telephone. Next, the customer service rep researches various files, searching for the needed documentation to support the billed amount. Since files are not always integrated, this often required multiple searches before all of the documentation to prove a line item charge or invoice amount could be located. Then, the clerk would have to make copies of the documentation, fax or mail it to the customer, and then return all of the originals back to their respective files.

Immedediate Benefits of Imaging Services
With an Image Data solution, the above workflow can now be reduced by 70%. When a customer calls and says that he hasn't received a copy of an invoice and is not going to pay the bill until it is received, the clerk can instantly call up the needed documentation on-screen and fax it to the customer during the phone call. No searching for documents, no wasted effort, no lost time. More benefits include:

• By getting documentation out to customers more quickly, an office's own collections came in faster.
• The average days outstanding dropped 20% with no change in other procedures or staffing.
• Floor space that had been previously allocated to file cabinets was freed up for more productive uses.

Empower your Collections staff to focus on customer-centric tasks.

See also Data Imaging Solutions and Document Imaging Solutions