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The credit
union
community,
and banking at large, has
historically been a paper-intensive environment. As such, filing and
retrieval of critical documents has become part and parcel of what it
means to operate a bank.
With such processes come compromises in service quality, productivity,
and customer satisfaction. Not anymore.
Problem Vignette #1: Taming the Slew of Statements
A metropolitan credit union mailed more than 50,000 pages of statements
monthly and kept only one copy to keep storage costs down. If a
duplicate was ever needed, a lengthy request process with IT was
initiated. Turnaround times were unacceptably slow and the bank began a
search for a more efficient method to provide copies of statements
on demand.
Now, statements are easily available via CD's and the bank's intranet to
all its branches in seconds. The advantages are clear:
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More efficient method for reproducing customer statements.
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Faster customer response through faster turnaround of statement
reprints.
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Replacement of expensive paper warehouse storage with inexpensive CDs.
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Internet access to statements for customer service representatives at
branches.
Problem Vignette #2: Lending a Hand to Loan Processing
Loan applications are a common task. During the lifetime of each
application, one credit union found it typically had to organize, track
and combine up to 250 pages of loan documents per account. They knew
that managing this paper-intensive environment is a mission-critical
activity. With Image Data, they sought to streamline related business
processes to increase productivity, accelerate loan processing and
enhance customer satisfaction.
Customer Benefits
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Improved quality of business processes and information handling for all
customers.
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Reduced operating expenses by decreasing physical storage space and
record management headcount.
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Decreased maintenance costs and data entry; simplifies user searches.
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Enhanced access to accurate data, improving customer service.
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Convenient remote management of systems.
⇒ Do you have questions? Want to find out what your options are?
Submit our simple, no-obligation Call Me Now form for more
information:
Click here.
See also Data Imaging Solutions and
Document Imaging Solutions
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