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What are the highest-ranking customer
complaints to telecommunication service providers?
- Long
hold times
- Lost
or mixed paperwork
- Distracted
or overworked staff compromise courtesy
Image
Data offers comprehensive solutions to address each of these issues to
increase service-delivery quality, accelerate problem resolution with
customers, and drive down personnel costs.
Customer
contracts and billing archives are the two primary document
structures that challeng a company's document management needs. Image
Data services help your company's CRM efforts by
-
eliminating the time delay in initially processing these documents
- cutting
the costs of archiving or "fiching" contracts, bills
and other customer files
-
eliminating phone tag or excessive hold time by providing instant,
browser-based access to documents
- effectively
stopping misfiled documents and integration of multiple systems
of records/archives.
Legacy
systems and legacy documents: In addition to current customer related
documents, preserving access to documents created in acquired or
retired legacy systems is a critical legal and CRM priority.
Incorporating
Image Data services will contribute to increase service-delivery quality,
accelerate problem resolution with customers, and drive down personnel
costs:
COLD/Enterprise
Report Management:
- Improved
customer service through on-screen retrieval of critical documents and
powerful search functionality
- Retrieval
time is measured in seconds—protracted file request procedures
are eliminated
- Promotes
enterprise-wide access to information and communication within and among
departments
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Do you have questions? Want to find out what your options are? Submit
our simple, no-obligation Call Me Now form for more information:
Click here.
See also
Data Imaging Solutions and Document
Imaging Solutions
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