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eBizDocs Acquires Image Data

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FOR IMMEDIATE RELEASE

 

eBizDocs Acquires Image Data 

The strategic collaboration elevates the best of two successful regional businesses to become the area’s largest digital transformation provider.

Menands, NY. September 28, 2022 – eBizDocs, a premier electronic content solutions provider, announced today that it acquired Albany-based company, Image Data, a leading solution centric document scanning bureau, with offices in Albany NY and Framingham MA. eBizDocs becomes one of the largest digital transformation providers in the Northeast. Both companies are headquartered in the Capital Region and have been in business for over 20 years. They enjoy a long history of supporting complementary customers and employing individuals from the disabled community.

“We are excited about extending employment opportunities to a workforce of trained and experienced individuals,” said Howard Gross, President and CEO of eBizDocs. “Our ability to quickly integrate this team is accelerated by sharing best practices defined in existing SOC 2 policies on how we manage customer data, and LEAN six sigma procedures to reduce variation, remove waste, and enhance process control. The result is no disruption to existing projects and adding capabilities for securing new revenue opportunities.”

The acquisition brings an immediate boost in qualified staff to eBizDocs, while other competitive businesses continue to suffer from post-COVID pandemic personnel shortages. As a result of today’s announcement, eBizDocs employee count will increase by approximately 35%.  This deal also includes strategic contracts, high-capacity scanning equipment and software. No jobs will be lost in the acquisition, and all Image Data employees will move to eBizDocs’ offices in Menands, NY. eBizDocs also deepens its experience in many verticals including Image Data’s experience in the healthcare and Federal Government sectors.

“eBizDocs demonstrated the value of automating our operations and helped us go paperless using advance capture, a document management system (DMS), and desktop scanners. This was a true lifesaver when we implemented remote work during COVID and has been equally as helpful pre- and post-pandemic,” said Andy Heck, Alpin Haus president. “We are confident this acquisition will benefit Alpin Haus and other eBizDocs customers moving forward.”

“We determined that merging our company with a similar one, would greatly benefit our customers and partners,” said Thomas Marto, President of Image Data. “A larger entity would provide additional capacity and resources for the high-quality delivery of services image data customers have come to expect.  It was very important to us that we combine with an organization that shared similar core values and is customer driven. So, taking this step with eBizDocs is great news for our customers, partners, and employees. I look forward to working with eBizDocs during this critical phase of combining two great teams.”

eBizDocs will assume all Image Data contracts and extend its relationship with NYSID and ARC on preferred source contracts. “eBizDocs has been an amazing partner for New York State Industries for the Disabled (NYSID), empowering people with disabilities by providing them with competitive integrated employment opportunities,” said Maureen O’Brien, NYSID President and CEO. “We will support eBizDocs and the workforce that we jointly serve.”

Another contract eBizDocs will assume is the City of Salem & Public Schools, an account that has been pleased with Image Data’s work. Their Chief Information Officer, Matthew Killen, had this to say about the company, “I am amazed at how far we’ve come, with over 1 million pages spanning nearly 400 years of Salem’s history processed by Image Data. From day 1 the professionalism, detailed care and communication provided by the entire team contributed to this success. I have been very pleased with each onsite assessment, kick-off with individual departments, transmission of data, all the way thru document return. The resulting image quality and ease of access has proved incredibly useful to staff, residents, businesses, and even scholars!”

To learn more, or to interview Howard Gross, please contact Susan Bardack at susan@buzzmediasolutions.com or 518.867.7940.

 

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About eBizDocs –eBizDocs is a premier digital transformation provider focused on helping you put INFORMATION AT YOUR FINGERTIPS. Offerings include paper and microfilm conversion, content capture and document management solutions, scanner sales and service, and process consultation. eBizDocs is SOC2 Type II certified and serves private and public-sector organizations. The company has been in business for over 20 years and is a preferred source contractor for NYS entities. To learn how eBizDocs can help transform your operation, visit eBizDocs.com.

Download the press release

Excerpts from Salem, MA Magazine Authored By: Dustin Luca Photos by Jaime Campos

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Walking down a narrow hallway connecting two offices on the first floor of City Hall in early February, Ilene Simons, Salem’s seventh city clerk since the community’s transformation to a city in 1836, shares her trepidation in seeing the city archives leave Salem.

HIGH-TECH HISTORY Salem’s archives meet the digital age, placing public records at people’s fingertips…..

“They’ve never been out of my sight,” she says, stopping at one column of aged spines facing toward her. “I didn’t want to be the city clerk to lose the books.”…..

….“They (Image Data Inc.) handled them very well,” she says of the records, “and you couldn’t tell anything happened to them at all.” They are the workers at Image Data, an Albany, New York-based company that has been charged with digitally archiving the city’s records. Now in its third year, the project has already seen more than 1.1 million city records scanned…..

….I would’ve been thrilled if we put this system out and got to the six-year mark and had 100,000 devices connecting in, and I would’ve been thrilled if we had 20,000 records viewed,” Killen says. “We’re wildly over the top.” With so many department records available through the digital archive, the city’s own records seem to be drawing the bulk of attention. The most requested documents are town records from 1774 to 1818. The city clerk’s entire volumes from 1634 to 1865, along with the volume from 1881 to 1883, including those covering Salem’s first decades as a city, account for the top eight requested records……

….The project has also been memorable for those carrying it out. Marto compares his work on Salem’s archives with another major project where his company was given access to a daunting wave of Sept. 11, 2001, records, something he called “quite an accomplishment and an honor.” “We do fragile and historic books. Some of them date back even before (Salem),” Marto says. “There’s a lot of digitization that you do that’s just another job, but when you get into the historic records, something that’s meaningful, it stays with you.”

 

Interview with Salem, MA imaging project management staff: : https://youtu.be/t0LfFsyrJhQ

Testimonials

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Matthew Killen, Chief Information Officer, City of Salem & Public Schools:

“I did want to take a moment and comment on a very bright spot from 2020 the City’s ongoing imaging project and the exceptional work provided by Image Data!

I am amazed at how far we’ve come over the last 3 years, with over 1 million pages spanning nearly 400 years of Salem’s history processed by Image Data. From day 1 the professionalism, detailed care and communication provided by you, Tom Marto, and the entire team contributed to this success. I have been very pleased with each onsite assessment, kick-off with individual departments, transmission of data, all the way thru document return. The resulting image quality and ease of access has proved incredibly useful to staff, residents, businesses, and even scholars!

As we look to the next phase of this project I can’t tell you how happy I am to have Image Data on the team. Your experience with a variety of current and historic documents, commitment to customer service, and smooth handling of even the most complicated requests is appreciated!”

ENCON- Division of Lands and Forests, Real Property Bureau:

“The scan quality looks excellent!   As always we appreciate your time and attention to detail.  Working together you were able to scan an entire wall of map storage in this crazy year!”

Ivy League University:

“I can honestly say the scanned aperture cards have paid huge dividends several times over! Having the 30,000+ original drawings in electronic format for quick sharing is priceless!  I get requests from various consultants on a regular basis who are investigating building structural issues for renovation and construction projects. Having these drawings on hand results in huge savings to the State by not having to go into expensive structural building investigations.” — “Your service has been impeccable, allowing us to provide a high level of service to the University.”

Financial Services Company:

“We are well aware of how important you have been (and continue to be) to our success as a strategic business partner.”

Ellen Rostron, Orthopaedic Surgical Center, Peabody, MA:

“I would certainly call your company for another project. It was professional, seamless, pleasant.”

 

Village of Pelham, NY:

Image Data has completed phase I conversion work project for the Village of Pelham, NY. The documents include both small and large format building plans and many of the documents are old and fragile. Chris Scelza, who is overseeing this project from the Village, had this to say about our work: “The quality of the work is fantastic.  The images look clean and very legible considering there are documents that are very old.  Overall, Image Data is doing a wonderful job.  Furthermore, I’m totally impressed with the turnaround time and service level when it comes to retrieving documents that we need on demand.”

Find Image Data at these Events

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In New York

 

Association of Towns, NYC

 

Adirondack Park Agency -Local Government Day, Lake Placid

 

NYSAC Finance School

 

NYS Town Clerks Association, Annual Conference

 

NYALGRO, Records Management School

 

NYCOM, Fall Training School

 

Westchester NYSBOC

 

 

In Connecticut

 

Connecticut Clerks Spring Conference

 

Connecticut Town Clerks Association

 

Connecticut Clerks Fall Conference in West Brook CT

 

 

In Massachusetts

 

Massachusetts Town Clerks Conference, Plymouth

 

Massachusetts Town Clerks Conference, Devens

 

Making A Difference with Image Data

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blogIconDid you know Image Data actively makes contributions, donates time, or seeks to hire qualified applicants from a range of organizations in the Albany, NY & Boston, MA areas? 

Wounded Warrior Project® (WWP) serves veterans and service members who incurred a physical or mental injury, illness, or wound, co-incident to their military service on or after September 11, 2001 and their families. http://www.woundedwarriorproject.org/

The Altamont Program, Inc. Altamont Programs offer hope and opportunity to the impoverished, the addicted, and the socially disenfranchised through addiction treatment, housing, vocational training, and job placement. http://pyhit.com/

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